Terms of Service

We respect and are committed to protecting your privacy. We may collect

personally identifiable information when you visit our site. We also automatically

receive and record information on our server logs from your browser including

your IP address, cookie information and the page(s) you visited. We will not sell

your personally identifiable information to anyone.” (And so on...)

Or, if they do pass along personal information for whatever reasons, they would

state this instead. This policy should be tailored to how the merchant intends to

use the information they are given.

SECURITY POLICY

This statement should tell the consumer how their personal information is kept

secure during the transmission of payment.

“Your payment and personal information is always safe. Our Secure Sockets

Layer (SSL) software is the industry standard and among the best software

available today for secure commerce transactions. It encrypts all of your personal

information, including credit card number, name, and address, so that it cannot

be read over the internet.” (Etc.)

REFUND POLICY

This policy should be clearly and specifically spelled out to avoid disputes with

cardholders.

“We offer 30 Money Back Guarantee on almost every product we offer. Please

call customer service at 800-000-0000, in advance to obtain an RMA number

(Return Merchandise Authorization) within 30 days of purchase date.”

Another example:

“All refunds will be provided as a credit to the credit card used at the time of

purchase within five (5) business days upon receipt of the returned

merchandise.”

Note - It could be that all sales are final or No Refunds. If this is the

merchant’s policy, it should be stated on the website and should also be

noted on the footer of the merchant receipt or invoice

Shipping Policy/Delivery Policy

This policy should clearly define the merchant’s shipping policy

“Please be assured that your items will ship out within two days of purchase.

We determine the most efficient shipping carrier for your order. The carriers that

may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or

FedEx. Sorry but we cannot ship to P.O. Boxes.

If you’re trying to estimate when a package will be delivered, please note the

following:

Credit card authorization and verification must be received prior to processing.

Federal Express and UPS deliveries occur Monday through Friday, excluding

holidays.

If you require express or 2 day shipping, please call us at 303.477.3361 for

charges.

SHIPPING AND HANDLING COSTS:

1 item (boots not included) $9

2 or more items, including boots $15

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state

orders will

be charged 7.8% sales tax

What information do we collect?

    * We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

    * When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

    * We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

    * Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    * To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

    * To allow us to better service you in responding to your customer service requests.

    * To quickly process your transactions.

    * To administer a contest, promotion, survey or other site feature.

    * If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Wine Castle. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links:

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Questions and feedback:

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only:

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent:

By using our site, you consent to our privacy policy.